The following conditions, together with the information set out in the relevant brochure descriptions and the Essential Holiday Information form the basis of your contract with us. In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and "lead name" means the person who makes the booking.
All contracts with us are made subject to these booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason.
Making a Booking
To confirm a holiday booking you must pay a deposit of £250 per person or 10% of the total holiday cost, whichever is the greater, or any applicable higher deposit. If you book 70 days or less prior to departure, full payment is due at the time of booking. After your booking is taken, a confirmation invoice will be sent to you. A contract between us will come into existence when this invoice is issued. Full payment must be received not less than 70 days before departure. We accept various methods of payment, however please note that if you choose to pay by credit card, there will be a charge levied. If you do not pay in full by the due date, cancellation charges
as shown in our full booking conditions will be payable. Any money paid by you to one of our authorised travel agents
for holiday arrangements which do not include flights arranged by us is held by the agent on our behalf. For flight inclusive bookings, all monies paid to an authorised travel agent for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by or subsequently paid to the travel agent for your holiday will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.
Financial Protection and ABTA
We hold an Air Travel Organiser's Licence (ATOL number 2968). When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For further information, visit the ATOL website at www.atol.org.uk.
We are a member of ABTA (ABTA number V0391).
If you book a combination of services (for example, accommodation and car hire) for your holiday with us at the same time as part of the same booking which does not include flights, ABTA will financially protect your holiday in the same way except that, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. Please go to www.abta.com for a copy of the guide to ABTA's scheme of Financial Protection.
ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint contact ABTA at 30 Park Street, London, SE1 9EQ or see www.abta.com
Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices (see Our Price Guarantee) or to change any of the information contained in this brochure. Changes will be made known to you before you book. The prices we advertise are based on specially negotiated airfares to be booked in a specific airline booking class. At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an
alternative class and you will be told the amount of the applicable flight supplement / higher deposit before you book. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you or your travel agent is the date of booking. It is important to check the details on the invoice as soon as you receive it. In the event of any discrepancy please contact us or your travel agent immediately. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
Out of Date-Range Flights
Our brochures are prepared well in advance and scheduled airlines generally do not load seats in their system until approximately 10 months before the departure. If this is the case we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply. We will issue an invoice recording the arrangements reserved for you and
will take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the airline releases the seats and the timings and other flight details will be those confirmed at that time which may be different to those advised at the time of booking. When the airline seats become available to book we will tell you the price and other flight details and give you 7 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice. In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.
'No Frills' Airlines
We provide a choice of scheduled and 'no frills' carriers to take advantage of the flexibility and pricing available. You should note that 'no frills' flights do not include in flight meals. The deposit at the time of booking is £250 per person or 10% of the total holiday cost, whichever is the greater, plus the cost of the flight. However, it may occasionally be necessary to charge a higher deposit due to a fluctuation in airfares, details of which
would be advised to you at the time of booking. Any change of your flight to a different destination or routing, will be subject to availability and will incur the loss of the original deposit collected. Date and name changes are permitted, subject to availability and the relevant charges imposed as per the individual airlines own conditions (details available on request). Any changes made may also result in additional charges due to an increase in airfare or charges imposed.
Our Price Guarantee
All prices quoted in brochures and online are calculated on the basis of known costs in June 2014 and exchange rates as published in the Financial Times in June 2014. Brochure prices can go up or down. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested. Once you have accepted this price and we have issued a confirmation invoice, that price is fully guaranteed and will not be subject to any surcharges.
Pricing Errors and Changes
Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error or pricing change. We will advise you of any pricing change at the time of booking. If we become aware of any error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday in which case, you will be given the choice to amend your booking to an alternative holiday, at the correct price.
This is a vital part of any holiday and it is a requirement of booking that you hold adequate travel insurance with full cancellation cover. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Travel Information and Documents
After booking you will receive an invoice with any important information relevant to the destination you are visiting. We strongly recommend that you check the details and read the information. Approximately 7 days before departure you will receive your flight/ e-ticket together with an itinerary. Please ensure that you check the flight timings on your tickets
carefully. The correct timings, using the 24-hour clock system, may have been adjusted since we published the brochure or you received your invoice.
Changes to Your Holiday
If you wish to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of £50 per amendment, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the airfare. Please note that save for the transfer of a booking (see below), or the addition of any offers made by Carrier in the brochure which were not requested at the time of booking, it may not be possible to make changes within 70 days of your scheduled departure date.
If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or significant reason, we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and any additional costs arising from the transfer. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the airfare. An administration charge will be made of £50 per person for requests made more than 70 days before departure, and £100 per person within 70 days before departure.
Cancelling Your Holiday
If you wish to cancel the holiday the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the lead name. Cancellation will take effect from the working day we receive your notification provided that written confirmation of any telephone cancellation is received by us within 24 hours of the original notification.
A cancellation invoice will be sent to the lead name or your travel agent within 7 days; if you do not receive this please contact us immediately in order to prevent an increase in charges. Should you already be in receipt of your airline tickets please also return these to us along with your cancellation request. The following scale of charges will be payable depending on when the notification of cancellation is received. Insurance premiums and amendment charges are not refundable in the event of cancellation. References to the deposit include all sums paid at the time of booking.
The period prior to departure notice of cancellation is cancelling received by us or your travel agent, here we have broken down the cancellation charge per person
Prior to 70 days: deposit
70 - 42 days: 30% of total holiday cost
41 - 28 days: 70% of total holiday cost
27 - 10 days: 90% of total holiday cost
Less than 10 days: 100% of total holiday cost
If you have taken advantage of an airline offer as detailed on the relevant page and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm.
We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are not able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of "If we change or cancel your holiday" will apply.
The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.
Airlines occasionally may change the type of aircraft used on a particular flight without advance warning. Scheduled and charter flight timings, and days of operation are subject to change. We will advise you of any significant change as soon as we ourselves are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. Should the changes involve a material reduction of your holiday duration, we will offer you a refund of any applicable costs. Any change in the identity of the airline, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
If We Change or Cancel Your Holiday
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.
A significant change includes a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area.
Similarly, we do our best to avoid cancelling holidays but we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of "force majeure" as defined below or lack of minimum numbers. We will not cancel after this date for any other reason. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 70 days prior to departure.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements; or (b) purchasing an alternative holiday from us. You may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper; or (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
If we have to make a significant change or cancel we will, where compensation is appropriate, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our
control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes.
Here we have broken down the period before departure within which a significant change or cancellation will be notified to you or your travel agent and the compensation per person
More than 70 days: NIL
70 - 42 days: £20
41 - 28 days: £30
27 - 15 days: £40
14 - 0 days: £50
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Our Commitment to You for Your Holiday Arrangements
(a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (b) We will not be responsible for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or 'force majeure' as defined above (c) For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you on any basis is twice the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday. Where enjoyment of only some days has been affected, we will refund reasonable related expenses and pay a daily sum of compensation up to £50 per day per person affected. (d) Subject to (b) above, if you are killed, injured or become ill during or as a result of, carriage (including the process of getting on and/or off the transport concerned) by aircraft, ship or train forming part of the holiday arrangements booked before departure from the UK and to which any international convention or regulation applies, our liability(including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention (as amended by the 2002 protocol with effect from 31st December 2012) for international travel by sea and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request. (e) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline or which you are entitled to claim from the airline will be deducted from this amount. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to firstname.lastname@example.org or see www.caa.co.uk - Referring Your Complaint to the CAA . (f) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us in our brochure, on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. (g) Our suppliers (such as airlines, accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier. (h) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Carrier has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of force majeure we are obliged to change or end your holiday after departure, but before the end of your holiday (which we must reserve the right to do), we will not pay compensation or refunds (unless and to the extent that any refunds are obtained from suppliers) or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or damage to luggage and/or personal possessions or for any expenses incurred. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (d) where applicable.
Experiences which form part of your package: We are pleased to be able to offer various 'experiences' , such as diving, which you can pre-book in the UK and pay us for as part of your holiday arrangements. Some of these experiences may require you to be in good physical and mental health and, by booking with us, you confirm that you and your party are in good health with no medical history that would make it dangerous for you to participate. You must observe safety instructions at all times. We will only accept responsibility for these experiences in accordance with these booking conditions. The experiences are subject to minimum numbers, and may be cancelled at short notice. In such circumstances, you will receive a full refund of monies paid for the excursion or activity in question but we will not have any other liability (including compensation). You will not be entitled to cancel any other arrangements as a result without paying the applicable cancellation charges.
Experiences which do not form part of your package: We are also able to offer assistance and reserve certain experiences and activities for you, for which you pay locally. In these circumstances, we only act as a booking agent for the operator of the experience concerned. Your contract will therefore be with the local operator which provides it and it does not form part of your contracted holiday arrangements with us. The contract will be subject to the local operator's terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Carrier accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider.
Locally Booked Excursions/Activities
Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Carrier, and for whom Carrier acts only as an agent (if we make a booking for you). If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your contracted holiday arrangements with us. The contract will be subject to the excursion/activity provider's terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Carrier accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness. If in doubt, you should make direct inquiries with the local provider before deciding to buy, and check that you are covered by your travel insurance policy.
If You Have a Complaint
Most problems can be sorted out straight away if we are aware of them. If you have cause for complaint whilst on holiday, you must bring it to the attention of our local representative and/or the supplier (eg Hotel Manager) immediately, or call the emergency contact number provided in your travel documents. They will do their best to rectify the situation. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
If a problem remains unresolved during your holiday, you should make a complaint in writing to Carrier within 28 days of the completion of the holiday. Please remember to quote your holiday booking number and daytime telephone number.
We are a member of ABTA and whilst we hope that we can settle any holiday complaints amicably, should this prove not to be the case you may refer any dispute relating to this contract to the arbitration scheme arranged by ABTA. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences, although claims which include an element of minor injury or illness can be considered subject to a limit of £1,500 on the amount the arbitrator can award per person, in respect of this element. The request for arbitration must be received by ABTA within 18 months of the date of return from the holiday. Outside this time limit arbitration under the scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
Law and Jurisdiction
We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it - see above) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Data Protection Policy
For the purposes of the Data Protection Act 1998, we are a data controller. In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you which may include information relating to any disability or medical condition you may have and any dietary restrictions which may disclose your religious beliefs. Appropriate personal data will be passed on to the relevant suppliers and any other third party who need to know it so that your holiday can be provided. The information may also be provided to government / public authorities such as customs, immigration and the security services or as required by law. We may disclose personal data to companies in the Kuoni Group. Other than in relation to government / public authorities, we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass on personal data, we will be unable to fulfil your booking. In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties.
We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. We would also like to store and use your personal data for future marketing purposes unless you have told us that you do not wish us to do so. If you do not wish to receive future marketing material, please notify us by writing to the address below or by e-mail to email@example.com.
You are generally entitled to ask us what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. If you believe that any of your personal data which we are processing is incorrect, please contact us immediately. Any information request or notification of incorrect data should be addressed to The Company Secretary, Carrier, No.1 Lakeside, Cheadle, Cheshire SK8 3GW.
Space in our brochures is limited so additional information is available online at www.carrier.co.uk and our staff are always happy to advise you personally. To help you in choosing a holiday which is tailor made by us to your requirements, please call our Reservations Consultants, or visit your travel agent or our website for further information about services and prices. We will be happy to provide you with a quote.
We rigorously check the information given in our brochure about accommodation, resorts, itineraries etc., to ensure it is correct to the best of our knowledge at the time of going to press. However, as brochures are prepared well in advance, advertised descriptions and facilities may change before or after you book. Please check the up to date position at the time of booking.
Carrier offers you the flexibility to create your own holiday from the range of accommodation and services available. Because of the wide choice it is not possible to list every price on every date, so as an indication, we categorise our hotels and other accommodation in low and high price bands. A 'from' price is indicative of the lowest price available for the hotel or itinerary featured but this may vary depending on a number of factors such as your date of travel and choice of accommodation. Prices are based on two people sharing a room, unless otherwise stated.
The times given in this brochure are approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indicative of the hours spent actually flying (excluding time on the ground during stops en route or when changing aircraft).
Flight Seat Requests and Aircraft
We strongly recommend that you check in early if you have particular seat requests. Many airlines allow you to do this on-line, 24 hrs prior to departure. Carrier has no control over the allocation of seats by the airline and even if a request has been made with the airline to pre-book seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change.
Where special requests eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc. are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us.
Passengers with Reduced Mobility, other Disabilities and Medical Conditions
Carrier complies fully with Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and can offer assistance to disabled persons or persons with reduced mobility, provided that we are given full information of specific requirements at time of booking.
If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.
Safety & Security Abroad
We take the safety and security of our clients extremely seriously. However we are sure you appreciate that the political, economic and social conditions in many of the countries we feature in this brochure are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home.
Carrier operates holidays to many parts of the world. We take appropriate steps to ensure that all hotels comply with the local regulations applicable in their country for health and safety. However, health and safety standards overseas are not the same as they are in the UK and may sometimes be lower. We therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.
To make the most of your trip abroad, check out the Foreign & Commonwealth Office website at www.fco.gov.uk/knowbeforeyougo before you book and in good time before departure. Foreign Office advice is also displayed on BBC2 (Ceefax) page 470 onwards or contact the Foreign Office Travel Advice Unit on 0845 850 2829.
Health & Vaccinations
Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. Sources of information include the Department of Health free leaflet 'Health advice for travellers' (available on request Tel. 0207 210 4850), the National Travel Health Network www.nathnac.org, your General Practitioner or a specialist vaccination clinic.
Passports & Visas
British citizens require a full 10 year British passport valid for 6 months after return to the UK. Some destinations also require visas and we can advise you of these at time of booking. We can only advise of the requirements for British citizens holding a full British passport. If you are not a British citizen with a British passport, requirements should be checked with the relevant embassy.
USA Entry Requirements
The US Government has strict entry regulations which must be adhered to. Please note if you or your dependants do not have the appropriate personal documentation the US Customs will not allow entry. Please see some guidelines below and for full advice visit the US Embassy website on london.usembassy.gov or phone 0906 8200 290.
• All passports must be valid, machine readable with a digital photograph or an e-passport with an electronic chip. You can check the validity of your passport on the useful link on the US Embassy website. A passport indicating that the bearer is a British Subject, British Dependant Territories Citizen, British Overseas Territories Citizen, British Overseas Citizen, British National (Overseas) or British Protected Person does not qualify for travel without a visa or someone who has indefinite leave to remain in the UK. NB: Some passports issued by British Consular posts abroad may not be machine readable - please check with the UK Passport Service on 0300 222 0000 or www.passport.gov.uk for further information.
• Also applicable to passengers in transit in the US.
• The US Government requires advance passenger information detailing your country of residence, as well as postal address of the first hotel where you will be staying in the US, which can be found on the contacts page of your final itinerary. This information will be collected by the airline upon check-in and will also be required on the Visa Waiver form on the aircraft.
• Finger scanning and Facial recognition is a standard security process for all travellers to the US on arrival.
• British Citizens holding a UK passport can enter under visa waiver program and do not require a visa prior to travel providing:
- Duration of stay is no more than 90 days and the traveller has a valid onward or return ticket.
- Travel is for business, tourism or transit only.
- Traveller is not a journalist or seeking employment.
- Traveller has never been arrested, refused entry or deported from the US or previously violated the terms of admission under the visa waiver program.
ESTA - Electronic Travel Authorisation
It is compulsory for all British Citizen passport holders to obtain an electronic travel authorisation prior to boarding a carrier to travel by air or sea to the US under the visa waiver program and also includes passengers in transit to/from the US. Applications can be submitted anytime however we recommend no later than 72 hours prior to travel. For further information and to apply online visit https://esta.cbp.dhs.gov This does NOT however include British Subjects, British Dependent Territories Citizens, British Overseas Territories Citizens, British Overseas Citizens, British National (Overseas) and British Protected Persons passport holders who must have full visas if they want to travel to the US and should contact the US embassy for more information.
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. Please take this into consideration when selecting your departure date.
Most destinations featured in this brochure are available year round. Some do have quieter 'off peak' periods when you can take advantage of un-crowded resorts and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand.
In some of the less sophisticated destinations we feature, water and electricity services sometimes struggle to keep pace with increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services but occasional power cuts and/or water restrictions may be experienced. In many hotels, especially beach resorts, 'insects' in the rooms are almost inevitable. This should not be taken as a sign of un-cleanliness, simply a fact of life in these destinations. Views from some rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.
Building & Development work
Many hotels and resorts are continuing to develop, often with little advance warning. Whilst we have no control over such work, it is important to us that you are aware of any significant building/ refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work and where this can reasonably be expected to have an effect on your holiday, we will endeavour to notify you of it as soon as possible, however near to your departure this may be.
Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions. Our Sales team will endeavour to advise you on weather trends.