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Carrier / COVID-19 FAQs

As of 18th March, all UK travel restrictions have been removed meaning you can feel more confident and excited about booking that much-needed holiday. All travellers (regardless of vaccination status) arriving back into the UK no longer have to take a COVID-19 test to return home or after arriving home and there will be no passenger locator form to complete. 

 Many countries do still have their own entry requirements including proof of a negative Covid test and proof of vaccinations for adults and children and some may still remain closed to UK tourists. Our experts have a wealth of knowledge to guide and advise you on each destination ensuring nothing is overlooked.

  We've answered some of your most pressing questions and concerns below as well as explaining entry requirements, flexibility and peace of mind you can expect from Carrier.

And if we haven’t answered your questions below, then please do contact us and we’ll see how we can help.



There is no longer a traffic light system or red list and all UK travel restrictions have been removed (for vaccinated and unvaccinated travellers). Although destinations around the world are also beginning to ease entry requirements and protocols, there are still many destinations that have their own entry requirements too with most still requiring proof of a negative Covid test prior to arrival – it can be confusing especially if you don’t have expert advice, this is where we come in, we’ll take care of all of this on your behalf.




Since 18th March vaccinated and unvaccinated travellers no longer have to take any COVID-19 tests when they return home to the UK.

When travelling abroad, each destination may have its own testing requirements with some still needing proof of a negative COVID-19 test.  We will advise you of these requirements at time of enquiry and booking and will be in touch at the right time before departure to provide any assistance you may need in booking and organising your tests.



Under what circumstances would I be offered a refund?

Rest assured, if we are no longer able to provide the holiday you have booked, a full refund will be offered within 14 days. Carrier will always provide refunds if the following situations were to happen before your departure date: 

- The UK reinstates the Red List and includes your destination

- The Foreign, Commonwealth & Development Office (FCDO) advises against travel to your destination

- The FCDO permits travel, but the destination has restrictions on entry to all UK residents

- The destination's borders being closed to all travellers

- The UK nation in which you live has another lockdown which prohibits overseas travel

- The destination enforcing significant mandatory quarantine restrictions for all arrivals

It is a requirement of booking with Carrier that you have adequate travel insurance cover for the full value of your holiday, particularly to cover the eventuality of testing positive for Covid-19 as in some cases the best option may be an insurance claim.


What if the destination requires proof of vaccination?

We're on hand to advise on any requirements at the time of your enquiry. An NHS Covid Pass can be obtained via the NHS app (not the NHS Covid app) and is accepted by the UK and many other countries. Should you not wish to use the app, a paper copy can be obtained by dialling 119. We will make you aware of the specific requirements of those destinations which do not accept the NHS app or paper version, as well as any specific destination approaches to unvaccinated children.


Are booster jabs required?

Some countries now insist on booster jabs and the NHS app has been updated so it also shows booster jabs.  We will advise you at the time of enquiry and booking if your chosen destination requires proof of booster jabs.


What if the destination requires all UK residents to quarantine on arrival?

This would be considered a significant impact on the enjoyment of your holiday; we would make you aware of the change and offer flexibility to amend, postpone or refund your booking.


What if I test positive for COVID-19, or have been instructed to self-isolate by the UK test and trace system and cannot travel?

You can amend or postpone without any amendment fees at any point up to an agreed date. Beyond this date, Carrier endeavour to facilitate amendments and postponements whilst making every effort to minimise any potential cost increases or losses on your behalf. It is a requirement of booking with Carrier that you have adequate travel  insurance cover for the full value of your holiday, particularly to cover the eventuality of testing positive for Covid-19 as in some cases the best option may be an insurance claim.

If you haven't already arranged cover for your trip, you can find out more here or feel free to contact specialist insurance broker Campbell Irvine on 020 7938 1734 for a quote.


What if I no longer wish to travel (e.g. due to mask wearing protocols in the destination), but travel to the destination is permitted?

We will always facilitate any changes or amendments to postpone or cancel your trip, no questions asked. Carrier’s cancellation terms and booking conditions will apply and the right to a refund is not guaranteed if non-refundable costs have been incurred. Our ‘Travel made to order’ booking conditions mean you have the freedom to change your mind and you’ll have maximum flexibility to cancel or amend – we'll make you fully aware of your tailored terms before you commit to booking.


What if my holiday arrangements change (e.g. a hotel facility is closed due to COVID-19, there’s a flight schedule change, or a hotel move to a sister property) and I no longer wish to travel?

We will always do our utmost to offer viable alternatives (i.e. in-room spa treatments provided instead, a flight within 12 hours, a hotel of same standard), however you will have ultimate flexibility to amend or cancel if you'd prefer.


How can I stay informed on the most up-to-date entry and health requirements applicable to the destination I’m travelling to?

It is our responsibility as a tour operator to advise you on entry requirements. Our specialist teams are keeping abreast of the fast-changing safety protocols throughout our programme and will make them clear to you at quote stage, as well as follow-up with you personally with updated information if new protocols are introduced after your booking.


What if the destination places restrictions on unvaccinated travellers only?

Some destinations remain open to unvaccinated travellers, but of course, could introduce restrictions  at any time. In your bespoke Travel Made to Order booking conditions negotiated by Carrier on your behalf,  we will provide maximum flexibility to amend, postpone or cancel up to an agreed date. Beyond this date, we will always endeavour to facilitate changes or amendments but Carrier’s cancellation terms and standard booking conditions will apply. It is also worth noting, travel insurance is highly unlikely to provide cover for this scenario.


What if I test positive for COVID-19 while on holiday? Or what if I’m instructed to quarantine by overseas authorities in resort?

We advise that you ensure your insurance policy includes medical cover for the virus, including quarantine cover, medical expenses and any additional accommodation or travel costs. Carrier is an Introducer Appointed Representative of Campbell Irvine Ltd which provides bespoke travel insurance cover. You can contact them for a quote on 020 7938 1734 and find out more here.


While I am there, what if the red list is reinstated and includes my destination? What if the hotel I am staying at or the destination goes into a lockdown? And what if the FCDO introduces advice against travel to the destination?

To date, the FCDO has not required immediate repatriation in the above scenarios, therefore allowing travellers to complete their trip as booked. If, however, your holiday cannot continue or you are keen to come back early, we’re on hand to facilitate a speedy return home if that’s what you require. You will have access to our 24/7 emergency contact line.


What changes can I expect to see on my journey and at the destination? What will the experience be like when I get there?

Over the past 18 months, we’ve seen our hotels, airline partners and service providers take the time to rethink their health and safety practices and make impressive steps to navigate the constraints of coronavirus. The renewed focus on a low-touch approach and an amplified emphasis on privacy and space, has meant there are some welcome new services and innovations that will enhance your experience rather than hinder it.

Our aim is to make sure you are pleased with the level of care being taken when travelling with us. We’re committed to sharing the specific safety protocols and standards you can expect on your trip and always on hand to make further additional requests for your comfort if needed.


Please note:  Fully vaccinated travellers are considered to have both vaccines for at least 14 days prior to departure from the UK under the UK vaccination programme approved by the Medicine and Healthcare Regulatory Agency (MHRA), find out more here


Coronavirus update

 Our latest update and what it means for you.

Plus, our maximum flexibility for amendments and cancellations for new and existing bookings.

Read our latest update here >