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Following the government’s recent review that from Monday 4th October 2021 rules for international travel will change from the red, amber and green traffic light system to a single red list with simplified travel measures for the ‘rest of the world’, we've answered some of your most pressing questions and concerns below as well as explaining entry requirements, flexibility and peace of mind you can expect from Carrier for travel before and after this date.

And if we haven’t answered your questions below, then please do contact us and we’ll see how we can help.

 

TRAVEL BEFORE 4TH OCTOBER   TRAVEL AFTER 4TH OCTOBER

TRAVEL BEFORE 4TH OCTOBER

What are the rules for travelling before the 4th October changes?

The current Green, Amber and Red traffic light system will remain in place until 03.59hrs, Monday 4 October 2021.   It’s not just our own protocols you have to stay on top of before booking a holiday, each destination has its own entry requirements too – it can be confusing and little complex especially if you don’t have expert advice, this is where we come in, we’ll take care of all of this on your behalf.

Green List: Travel is permitted as long as the FCDO advises it is safe for UK residents to travel to their chosen destination however a pre-departure test may still be required depending on destination protocols.  Travellers who are not fully vaccinated may have to comply to local quarantine regulations on arrival in destination.

All travellers are required to take a lateral flow test within 72 hours of their flight departure back to UK with a further PCR test  within 2 days of returning home, this test must be booked prior to departure from the UK with a completed Passenger Locator Form. No self-isolation is required unless the result is positive or you are contacted by NHS Test and Trace.

Amber List: The Green List rules apply as above with the addition that travellers who are not fully vaccinated will also be required to self-isolate for 10 days and take 2 PCR tests on their return to the UK. One taken within 2 days after returning home and the second taken on day 8. An additional test on day 5 can be taken, and if negative end your self-isolation under the Test to Release scheme. These tests must be booked prior to departure from the UK.

Red List: Travel is not recommended and more than likely specified by the FCDO as non-essential travel for UK residents. Returning travellers, including those who are fully vaccinated, must pay for a mandatory 10 day quarantine in a managed hotel including pre-departure test and two PCR tests.

 

What flexibility do I have should things change?

 

Under what circumstances would I be offered a refund?

Rest assured, if we are no longer able to provide the holiday you have booked, a full refund will be offered within 14 days. Carrier will always provide refunds if the following situations were to happen before your departure date:

- The destination booked is assigned Red in the traffic light system

- The Foreign, Commonwealth & Development Office (FCDO) advises against travel to your destination

- The FCDO permits travel, but the destination has restrictions on entry to UK residents

- The destination's borders being closed

- The UK nation in which you live has another lockdown which prohibits overseas travel

The destination enforcing significant mandatory quarantine restrictions for arrivals

 

What if the destination requires proof of vaccination?

We're on hand to advise on any requirements at the time of your enquiry. An NHS Covid Pass can be obtained via the NHS app (not the NHS Covid app) and is accepted by the UK and 30 other countries. Should you not wish to use the app, a paper copy can be obtained by dialling 119. We will make you aware of the specific requirements of those destinations which do not accept the NHS app or paper version, as well as any specific destination approaches to unvaccinated children.

 

What if the destination requires all UK residents to quarantine on arrival?

This would be considered a significant impact on the enjoyment of your holiday; we would make you aware of the change and offer flexibility to amend, postpone or refund your booking.

 

What if I test positive for COVID-19, or have been instructed to self-isolate by the UK test and trace system and cannot travel?

It is a requirement of booking with Carrier that you hold adequate travel insurance cover. Do ensure your policy includes both medical expenses and cancellation cover (for the full value of your booking) due to COVID-19. If you haven't already arranged cover for your trip, you can find out more here or feel free to contact specialist insurance broker Campbell Irvine on 020 7938 1734 for a quote.

 

What if I no longer wish to travel (e.g. due to mask wearing protocols in the destination), but travel to the destination is permitted?

We will always facilitate any changes or amendments to postpone or cancel your trip, no questions asked. Carrier’s cancellation terms and booking conditions will apply and the right to a refund is not guaranteed if non-refundable costs have been incurred. Our ‘Travel made to order’ booking conditions mean you have the freedom to change your mind and you’ll have maximum flexibility to cancel or amend – we'll make you fully aware of your tailored terms before you commit to booking.

 

What if my holiday arrangements change (e.g. a hotel facility is closed due to COVID-19, there’s a flight schedule change, or a hotel move to a sister property) and I no longer wish to travel?

We will always do our utmost to offer viable alternatives (i.e. in-room spa treatments provided instead, a flight within 12 hours, a hotel of same standard), however you will have ultimate flexibility to amend or cancel if you'd prefer.

 

How can I stay informed on the most up-to-date entry and health requirements applicable to the destination I’m travelling to?

It is our responsibility as a tour operator to advise you on entry requirements. Our specialist teams are keeping abreast of the fast-changing safety protocols throughout our programme and will make them clear to you at quote stage, as well as follow-up with you personally with updated information if new protocols are introduced after your booking.

 

How do I arrange tests pre-departure, in destination and on return?

The availability and pricing of tests in the UK and overseas is evolving and constantly improving. Carrier will advise on testing requirements before you travel and can share information on authorised private providers. While in destination, our trusted hotels and partners can help organise testing before your return home, although we recommend you pre-purchase from one of our recommended UK suppliers and conduct by video call.

 

What if I test positive for COVID-19 while on holiday? Or what if I’m instructed to quarantine by overseas authorities in resort?

We advise that you ensure your insurance policy includes medical cover for the virus, including quarantine cover, medical expenses and any additional accommodation or travel costs. Carrier is an Introducer Appointed Representative of Campbell Irvine Ltd which provides bespoke travel insurance cover. You can contact them for a quote on 020 7938 1734 and find out more here.

 

While I am there, what if the destination is assigned Red in the traffic light system? What if the hotel I am staying at or the destination goes into lockdown? And what if the FCDO introduces advice against travel to the destination?


To date during the pandemic, the FCDO has not required immediate repatriation, therefore allowing travellers to complete their trip as booked. If however, your holiday cannot continue or you are keen to come back early, we’re on hand to facilitate a speedy return home if that’s what you require. You will have access to our 24/7 emergency contact line.

 

What changes can I expect to see on my journey and at the destination? What will the experience be like when I get there?

Over the past 18 months, we’ve seen our hotels, airline partners and service providers take the time to rethink their health and safety practices and make impressive steps to navigate the constraints of coronavirus. The renewed focus on a low-touch approach and an amplified emphasis on privacy and space, has meant there are some welcome new services and innovations that will enhance your experience rather than hinder it.

Our aim is to make sure you are pleased with the level of care being taken when travelling with us. We’re committed to sharing the specific safety protocols and standards you can expect on your trip and always on hand to make further additional requests for your comfort if needed.

 

And if we haven’t answered your questions below, then please do contact us and we’ll see how we can help.

Regulations may vary for Wales, Scotland and Northern Ireland.  Fully vaccinated travellers are considered to have both vaccines for at least 14 days prior to departure from the UK under the UK vaccination programme approved by the Medicine and Healthcare Regulatory Agency (MHRA), find out more here.

 

TRAVEL AFTER 4TH OCTOBER 

What are the rules for travel after 4th October 2021?

From 04:00hrs on Monday 4 October 2021, the UK’s traffic light system for international travel will change from the red, amber, green traffic light system to a single red list and simplified measures for ‘rest of the world’. It’s not just our own protocols you have to stay on top of before booking a holiday, each destination has its own entry requirements too – it can be confusing and little complex especially if you don’t have expert advice, this is where we come in, we’ll take care of all of this on your behalf.

Rest of the World: Travel is permitted as long as the FCDO advises it is safe for UK residents to travel to their chosen destination It’s worth noting, a pre-departure test may still be required depending on individual destination entry requirements and protocols.

 From 4th Oct to ‘late Oct’ (we will advise of this date once it has been confirmed by the Government), fully vaccinated travellers are still required to take a PCR test within 2 days  of returning home, this test must be booked prior to departure from the UK with a completed Passenger Locator Form. No self-isolation is required unless the result is positive or you are contacted by NHS Test and Trace. From ‘late October’ fully vaccinated travellers can replace the required PCR test on day 2 of returning home with an antigen test (lateral flow test with virtual appointment).

 

Travellers who are not fully vaccinated may have to comply to local quarantine regulations on arrival in destination. Those not fully vaccinated will be required to take a negative pre-departure lateral flow test taken within 72 hours before the return flight departure to the UK with a completed Passenger Locator Form, self-isolate for 10 days and take 2 PCR tests.  One taken within 2 days after returning home and the second taken on day 8 after returning home. You can also take an additional test on day 5, and if negative end your self-isolation under the Test to Release scheme.  These tests must be booked prior to departure from the UK.

 

Red List: Travel is not recommended to destinations on the red list and more than likely specified by the FCDO as non-essential travel for UK residents. Returning travellers, including those who are fully vaccinated, must pay for a mandatory 10 day quarantine in a managed hotel including pre-departure test and two PCR tests.

 

What if I need to transit/get a flight connection via a destination on the red list in order to reach my holiday destination which is categorised as ‘Rest of the World’?

From ‘late October’ those travellers who are in transit due to flight connections will follow the protocols associated to their chosen destination rather than the country of transit.

 

What flexibility do I have if things change? 

 

Under what circumstances would I be offered a refund?

Rest assured, if we are no longer able to provide the holiday you have booked, a full refund will be offered within 14 days. Carrier will always provide refunds if the following situations were to happen before your departure date:

 

- The destination booked is assigned to the Red List

- The Foreign, Commonwealth & Development Office (FCDO) advises against travel to your destination

- The FCDO permits travel, but the destination has restrictions on entry to UK residents

- The destination's borders being closed

- The UK nation in which you live has another lockdown which prohibits overseas travel

- The destination enforcing significant mandatory quarantine restrictions for arrivals

 

What if the destination requires proof of vaccination?

We're on hand to advise on any requirements at the time of your enquiry. An NHS Covid Pass can be obtained via the NHS app (not the NHS Covid app) and is accepted by the UK and 30 other countries. Should you not wish to use the app, a paper copy can be obtained by dialling 119. We will make you aware of the specific requirements of those destinations which do not accept the NHS app or paper version, as well as any specific destination approaches to unvaccinated children.

 

What if the destination requires all UK residents to quarantine on arrival?

This would be considered a significant impact on the enjoyment of your holiday; we would make you aware of the change and offer flexibility to amend, postpone or refund your booking.

 

What if I test positive for COVID-19, or have been instructed to self-isolate by the UK test and trace system and cannot travel?

It is a requirement of booking with Carrier that you hold adequate travel insurance cover. Do ensure your policy includes both medical expenses and cancellation cover (for the full value of your booking) due to COVID-19. If you haven't already arranged cover for your trip, you can find out more here or feel free to contact specialist insurance broker Campbell Irvine on 020 7938 1734 for a quote.

 

What if I no longer wish to travel (e.g. due to mask wearing protocols in the destination), but travel to the destination is permitted?

We will always facilitate any changes or amendments to postpone or cancel your trip, no questions asked. Carrier’s cancellation terms and booking conditions will apply and the right to a refund is not guaranteed if non-refundable costs have been incurred. Our ‘Travel made to order’ booking conditions mean you have the freedom to change your mind and you’ll have maximum flexibility to cancel or amend – we'll make you fully aware of your tailored terms before you commit to booking.

 

What if my holiday arrangements change (e.g. a hotel facility is closed due to COVID-19, there’s a flight schedule change, or a hotel move to a sister property) and I no longer wish to travel?

We will always do our utmost to offer viable alternatives (i.e. in-room spa treatments provided instead, a flight within 12 hours, a hotel of same standard), however you will have ultimate flexibility to amend or cancel if you'd prefer.

 

How can I stay informed on the most up-to-date entry and health requirements applicable to the destination I’m travelling to?

It is our responsibility as a tour operator to advise you on entry requirements. Our specialist teams are keeping abreast of the fast-changing safety protocols throughout our programme and will make them clear to you at quote stage, as well as follow-up with you personally with updated information if new protocols are introduced after your booking.

 

How do I arrange tests pre-departure, in destination and on return?

The availability and pricing of tests in the UK and overseas is evolving and constantly improving. Carrier will advise on testing requirements before you travel and can share information on authorised private providers. While in destination, our trusted hotels and partners can help organise testing for travellers who are not fully vaccinated before their return home, although we recommend you pre-purchase from one of our recommended UK suppliers and conduct by video call.

 

What if I test positive for COVID-19 while on holiday? Or what if I’m instructed to quarantine by overseas authorities in resort?

We advise that you ensure your insurance policy includes medical cover for the virus, including quarantine cover, medical expenses and any additional accommodation or travel costs. Carrier is an Introducer Appointed Representative of Campbell Irvine Ltd which provides bespoke travel insurance cover. You can contact them for a quote on 020 7938 1734 and find out more here.

 

While I am there, what if the destination is assigned Red? What if the hotel I am staying at or the destination goes into lockdown? And what if the FCDO introduces advice against travel to the destination?


To date during the pandemic, the FCDO has not required immediate repatriation, therefore allowing travellers to complete their trip as booked. If, however, your holiday cannot continue or you are keen to come back early, we’re on hand to facilitate a speedy return home if that’s what you require. You will have access to our 24/7 emergency contact line.

 

What changes can I expect to see on my journey and at the destination? What will the experience be like when I get there?

Over the past 18 months, we’ve seen our hotels, airline partners and service providers take the time to rethink their health and safety practices and make impressive steps to navigate the constraints of coronavirus. The renewed focus on a low-touch approach and an amplified emphasis on privacy and space, has meant there are some welcome new services and innovations that will enhance your experience rather than hinder it.

Our aim is to make sure you are pleased with the level of care being taken when travelling with us. We’re committed to sharing the specific safety protocols and standards you can expect on your trip and always on hand to make further additional requests for your comfort if needed.

 

Please note: Regulations may vary for Wales, Scotland and Northern Ireland.  Fully vaccinated travellers are considered to have both vaccines for at least 14 days prior to departure from the UK under the UK vaccination programme approved by the Medicine and Healthcare Regulatory Agency (MHRA), find out more here

Coronavirus update

 Our latest update and what it means for you.

Plus, our maximum flexibility for amendments and cancellations for new and existing bookings.

Read our latest update here >

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