Sandy Lane
A letter from Mark Duguid, Managing Director of Carrier
The travel and hospitality sectors have been some of the worst hit industries during this Covid pandemic. The impact on travel was swift and harsh, with most businesses operating since March without any real revenues and supressed demand inevitable for the foreseeable future.
At Carrier – if it’s possible to have one – we’ve had a ‘good crisis’. Operationally, we coped exceptionally well; our financial stability is assured and our customer-centric refunds policy was even recognised by Which? I think it’s fair to say that our reputation is stronger than ever and that bodes well for the future rebound...
This comprehensive, month-by-month guide is designed to give you inspiration for all of your holiday planning for the year. What’s more, we’ve picked the best activities and experiences for each destination so you’ll jet off already knowing the things you can’t miss.
Inspiration for your 2021 holidayAs airports and airlines start to share the steps they are taking to make fliers feel comfortable again, you can talk to us about the safe pathways Carrier can already facilitate to get you to where you need to be. From private jets, security fast-track, private check-in to your own departure lounge and the option to board first or last, we work closely with exclusive airport service providers around the globe to enhance your safety and minimise your journey time.
As you re-enter the world, it’s people who will make the real difference. We want you to feel special, to bring joy to the conversations we might have. You won’t find us distracted handling multiple chats at once or in a rush to move on to the next booking – perfection cannot be hurried and we give you our undivided attention. Feel secure, safe in the knowledge that your health and well-being has been carefully considered and taken care of. We are open, honest, transparent and empathetic, above all, we bring the most important and valuable element to your experience - the human touch.
Our industry partners have voted us ‘Best Luxury Tour Operator’ for the last 3 years and ‘Luxury Team of the Year’ in 2019 for our commitment to uncompromising excellence. Amidst these uncertain times we were also recently recognised by Which? who listed Carrier as one of the specialist and smaller holiday firms who is leading the way during Covid-19; abiding by the law and looking after their customers’ interests. We don’t take your trust lightly, nor do we ever downplay the significance of our diligence and careful attention to detail when it comes to your care – you can count on us to guide you to travelling once more.
For those who are itching to escape as soon as possible; with limitations on where you can go, an avalanche of information and new guidelines, and not enough time to research the mind boggling number of variations. What’s more, with talk of electrostatic sprayers and touch-less check-ins at hotels; to social distancing and compulsory face coverings in airports, there’ll undoubtedly be a change in the way we think, act and venture back into the wider world. Our aim is to make your journeys less complex and more seamless in a world where transcending borders is now more intricate.
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