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Book with confidence

The 17th May is no longer just another day on the calendar; it’s proposed as the date for the resumption of international travel and has now been boldly circled in our diaries – don’t worry, it’s in pencil... just in case.

For existing bookings due to depart prior to 17th May, clients can amend and change to future dates or destinations (with no fees charged of course), or cancel if preferred with a full refund issued quickly. Whilst restrictions remain, if you need to travel for essential reasons only we can assist with expert guidance to ensure a safe and seamless journey.

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"What does this new announcement mean for my holiday plans?" 

​There’s no denying that travelling the world has become more complex, so expert advice, with that all-important human touch, will be a prerequisite to making your travels as safe and seamless as possible. Here's some of the most important things to take note of.

    • New enquiries departing after 17th May are welcome; we'll guide you on expected destination reopening dates worldwide

    • Each of our holidays come with bespoke booking conditions, tailored to your requirements and designed to offer maximum flexibility for amendments and cancellations

    • Full transparency is provided, so that you are fully aware of the flexibility available to you

    • We facilitate amendments right up to departure and even whilst in resort and never charge fees

    • We will expertly guide you on the latest rules around quarantine, air corridors, and vaccination / test certificates

Everything is bespoke, including your booking conditions / Travel Made to Order

More time to decide, we’ll hold flight seats and rooms without deposit if you need a little more time to decide.

You can cancel with 100% refund, no questions asked.

Freedom to change your mind, we facilitate amendments right up to departure and even whilst in resort and we never charge fees.

We’re not one for temporary service pledges, earning trust and confidence takes time which is why we have always offered complete flexibility and tailoring of our terms and conditions; from amending or postponing holidays at no charge to fulfilling cancellations and 100% refunds should the holiday you booked not be able to go ahead. When you book with Carrier, you'll benefit from Travel Made to Order, where everything is bespoke including your booking conditions.

More time to decide

If you want something to look forward to but need a little more time to decide, we can reserve those highly sought-after business class seats and secret suites, without deposit or commitment until you are ready with all the flexibility to amend or cancel if you choose not to travel.

Cancel and refund, no questions asked

As restrictions can be imposed at any time, if we cannot provide the holiday you booked (right up to the day of departure) for any of the following reasons, you can cancel with a full refund which you will receive promptly:

- The FCDO advises against travel to your destination
- Your destination's borders are closed
- Your destination is not accepting arrivals from the UK
- Your destination has significant mandatory quarantine restrictions for arrivals

Freedom to change your mind, always

We facilitate amendments right up to departure and even whilst in resort and we never charge fees. We’re securing unprecedented flexibility with our suppliers to ensure you have the freedom and peace of mind you need to amend or postpone a trip. We negotiate individual requirements with our partners and will absolutely make you aware at the time of booking the options we have secured for you.

We're here if you need more...

COVID-19 testing

The testing requirements vary by destination and can be subject to change. Our advice is to pre-book a clinical test as many destinations are not accepting postal tests. We have all the right contacts and are equipped with the latest information for each destination. We can advise you at the time of booking and will also keep you updated prior to departure so that you are fully informed and can travel with piece of mind. If you need any support sourcing or booking a test prior to departure, we are happy to help.

Tailored travel insurance

Wherever you’re travelling to, getting the right travel insurance at time of booking is one of the most important things to do. There are some specialist companies, such as Campbell Irvine who provide bespoke cover, that offer policies tailored to individual needs and include extensive COVID-19 cover; including cancellation prior to travel should you be required to medically quarantine, curtailment of your trip and medical expenses whilst abroad. To find out more click here

Recognised by Which?

Our industry partners have voted us ‘Best Luxury Tour Operator’ for the last 3 years for our commitment to uncompromising excellence. Amidst these uncertain times we have also been recognised by Which? who listed Carrier as one of the specialist and smaller holiday firms who is leading the way during Covid-19; abiding by the law and looking after their customers’ interests.

Relax, you get first pick ahead of the rest

When booking online or through a company reliant on technology and reservation systems, you can often only book so many months ahead, by which time key dates such as Christmas and half terms have limited availability and highly sought-after experiences such as the Great Migration or Lapland are sold out. 

With our connections and relationships we can secure rooms, lodges and chalets directly, before they are released into global reservations systems to ensure you can be one of the first to book the dates, exact accommodation and experiences you desire. Similarly with flights, as a preferred partner to many of the airlines we offer a pre-registration service. We can hold and secure seats, classes and dates before they appear online, so register your requirements and our team are on hand to reserve these as soon as they are available to us (which can often be in the middle of the night).

For fast track to the best options, we’re always two steps ahead.

Plan Ahead

We bring the human touch

As you re-enter the world, it’s people who will make the real difference. You won’t find us distracted handling multiple chats at once or in a rush to move on to the next booking – perfection cannot be hurried and we give you our undivided attention. As technology and touchless travel advances, so has the need for human connection; forming bonds, building trust, feeling special – travel is human by nature, we’re making it human by choice. 

A dedicated, personal travel expert, will own and manage your holiday from initial enquiry through to you returning home. This means they have a wealth of knowledge and contacts on any single booking, remaining accessible and available when you need them. Negotiating and liaising with partners on your behalf our experts are highly attuned and empathetic to your needs, they go beyond to ensure your trip is meaningful and memorable.

We are well-versed in planning trips with multiple, moving parts; facilitating demands of privacy and exclusivity, as well as the behind-the-scenes legwork to co-ordinate a seamless end-to-end experience

Your money is always protected

ABTA & ATOL bonded

Carrier is a member of ABTA, abiding by the ABTA Code of Conduct you can be confident and trust you are booking with a reputable travel company. You’ll also be reassured to know that package holidays sold by Carrier are financially protected by ABTA’s financial protection scheme as well as ATOL which covers all flight-based packages. This security means if a company failed and your holiday could no longer go ahead you would be entitled to a refund if you were yet to travel, and hotel costs and flights home if you were abroad.

It’s worth remembering if you book your own flights directly with airlines they are not protected under the ATOL scheme.

Part of a larger family

Carrier, along with our parent company Kuoni, are also part of a large international food and travel retailing group, REWE and their travel division, DER Touristik. Being part of a leading pan-European travel company and a larger group gives us the financial support and leverage to achieve even more with regard to quality and terms.

Our reflections on 2020

Private journeys

As airports and airlines start to share the steps they are taking to make fliers feel comfortable again, Carrier already facilitate more private pathways to get clients to where they need to be. From private jets, security fast-track, private check-in to your own departure lounge and the option to board first or last, we work closely with exclusive airport service providers around the globe to enhance your safety and minimise your journey time.

Eliminate air travel stress by having a security-cleared, personal agent coordinate your movements and whisk you through the airport...

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Premium class travel

In-flight services may not offer the usual experience but premium travel is likely to become more valuable than ever. The added privacy and roomier spaces of flying business or first class can provide the reassurance to those clients wishing to keep a safe distance from others. Alongside dedicated check-in and lounges, faster security processes and home-to-hotel luggage delivery options all provide for an easier and more enjoyable experience away from the crowds.

Enhanced airport experience

A service that very few people in the world are aware of... you can now have a ‘private jet experience’ even with a commercial flight, with your own lounge and check-in, security fast-track and more. You can bypass the commercial terminal routes and crowds – and with discretion guaranteed, this is the only way to ensure complete privacy and luxury.

Private jets

If you don’t want to plan around a flight, we can plan a flight around you. Travelling by private jet offers more flexibility with a boutique service, getting you where you need to be in absolute comfort, complete privacy and considerable style. You can fly from smaller, local airports; you are not required to enter main terminals of airports or arrive hours before your flight. These are escapes that take you from door to door.

We'd like to thank you for your love and positivity

“You guys have been absolutely fabulous - I breathe a sigh of relief when I see the next booking on the list is with Carrier”

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“Carrier have been the only operator that have re-booked the holiday for 2021 at the same price, great service from them, they’ve been exceptional”

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“Carrier have been outstanding in their service, no-one else even comes close”

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“Just to offer our thanks to you all  for the hard work and professionalism you have shown over these difficult times. Thanks too for the full refund which is very much appreciated. Please rest assured that just as soon as the situation improves and people can fly and travel again we will be straight back to re-book the holidays that were cancelled and add more from our wish list”

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