As the world slowly reopens, we're here to ensure your plans are safe, flexible and fully protected. With the government's traffic light system, destination entry requirements, testing and quarantine; we understand the wealth of information can be overwhelming and difficult to navigate. Don't worry, we do all of this on your behalf; deciphering all the information and what it means for you and your individual holiday plans - we'll save you the time and stress whilst guiding you safely to travelling once more. You’ll have complete flexibility should you need to amend or cancel your booking, ensuring you feel prepared, relaxed, confident, and of course excited and free to enjoy your next escape.
We are here to advise you on destinations where travel is now possible; to guide you on expected destination reopening dates worldwide and to manage all of the logistics on your behalf. Each destination has it's own entry requirements and government policies, it's worth noting many of the countries on the Green list are not currently open to UK tourists. If you have an existing booking that may be impacted by changes announced in the traffic light system, you’re already in the hands of exceptional people who will be in touch with your options and are on hand to make amendments (at no charge) or cancel with a refund within 14 days should your holiday not be able to go ahead.
You can discover more below on our flexibility and ‘made to order’ booking conditions where full transparency is provided, and why, in these uncertain times, there’s no substitute for having a real person at the end of the phone who you can rely on and trust to support you. You can also find answers to some of your concerns or key questions here in our Frequently Asked Questions
Travel in a rapidly changing world needs the human touch. The guidance and reassurances you need often aren’t available online, they come from people.
Sometimes things happen; weather events, flight disruptions, and perhaps potential changes to the traffic light system. We’ll be here for any eventualities, to make last minute amendments if required or to ensure you get the first possible seats home before any mandatory quarantine should your destination change status. We can also have you met at the plane door and whisked through immigration and security; avoiding crowds and any potential delays at the airport, so you can make the most of every second of your long-awaited trip.
With so many holidays re-booked from last year and the opportunity to now travel abroad, for some, space will be hard to come by. In these instances, the connections and relationships we have around the world should not be underestimated; securing premium rooms where others can’t, arranging exclusive use of a private hideaway, obtaining tables for hard to get dinner reservations or arranging access to unique and inspiring people.
More time to decide, we’ll hold flight seats and rooms without deposit if you need a little more time to decide.
You can cancel with 100% refund, no questions asked.
Freedom to change your mind, we facilitate amendments right up to departure and even whilst in resort and we never charge fees.
We’re not one for temporary service pledges, earning trust and confidence takes time which is why we have always offered complete flexibility and tailoring of our terms and conditions; from amending or postponing holidays at no charge to fulfilling cancellations and 100% refunds should the holiday you booked not be able to go ahead. When you book with Carrier, you'll benefit from Travel Made to Order, where everything is bespoke including your booking conditions.
More time to decide
If you want something to look forward to but need a little more time to decide, we can reserve those highly sought-after business class seats and secret suites, without deposit or commitment until you are ready with all the flexibility to amend or cancel if you choose not to travel.
Cancel and refund, no questions asked
As restrictions can be imposed at any time, if we cannot provide the holiday you booked (right up to the day of departure) for any of the following reasons, you can cancel with a full refund which you will receive promptly:
- Your destination is categorised as ‘red’ in the traffic light system
- The FCDO advises against travel to your destination
- Your destination's borders are closed
- Your destination is not accepting arrivals from the UK
- Your destination has significant mandatory quarantine restrictions for arrivals
Freedom to change your mind, always
We facilitate amendments right up to departure and even whilst in resort and we never charge fees. We’re securing unprecedented flexibility with our suppliers to ensure you have the freedom and peace of mind you need to amend or postpone a trip. We negotiate individual requirements with our partners and will absolutely make you aware at the time of booking the options we have secured for you.
The testing requirements vary by destination and can be subject to change. Our advice is to pre-book a clinical test as many destinations are not accepting postal tests. We have all the right contacts and are equipped with the latest information for each destination. We can advise you at the time of booking and will also keep you updated prior to departure so that you are fully informed and can travel with peace of mind. If you need any support sourcing or booking a test prior to departure, we are happy to help.
Tailored travel insurance
Wherever you’re travelling to, getting the right travel insurance at time of booking is one of the most important things to do. There are some specialist companies, such as Campbell Irvine who provide bespoke cover, that offer policies tailored to individual needs and include extensive COVID-19 cover; including cancellation prior to travel should you be required to medically quarantine, curtailment of your trip and medical expenses whilst abroad. To find out more click here.
Our in-the-know Concierge Team have been providing exclusive assistance to our clients for years, for all requests, big or small. But right now, they are going to be even more crucial to ensure your trip runs smoothly and is as stress-free as possible. We’ve adapted and improved our Pre-travel Concierge Service to expertly guide you on the latest rules around the traffic light system, quarantine and vaccination / test certificates; whilst keeping you well informed of the safety measures in place during your journey and at the destination. This is a complimentary service that will save you time and alleviate any anxiety you may be feeling as your holiday approaches:
From crafting your holiday to your return home, we’ve got you covered.
ABTA & ATOL bonded
Carrier is a member of ABTA, abiding by the ABTA Code of Conduct you can be confident and trust you are booking with a reputable travel company. You’ll also be reassured to know that package holidays sold by Carrier are financially protected by ABTA’s financial protection scheme as well as ATOL which covers all flight-based packages. This security means if a company failed and your holiday could no longer go ahead you would be entitled to a refund if you were yet to travel, and hotel costs and flights home if you were abroad.
It’s worth remembering if you book your own flights directly with airlines they are not protected under the ATOL scheme.
Part of a larger family
Carrier, along with our parent company Kuoni, are also part of a large international food and travel retailing group, REWE and their travel division, DER Touristik. Being part of a leading pan-European travel company and a larger group gives us the financial support and leverage to achieve even more with regard to quality and terms.
As airports and airlines start to share the steps they are taking to make fliers feel comfortable again, Carrier already facilitate more private pathways to get clients to where they need to be. From private jets, security fast-track, private check-in to your own departure lounge and the option to board first or last, we work closely with exclusive airport service providers around the globe to enhance your safety and minimise your journey time.
Eliminate air travel stress by having a security-cleared, personal agent coordinate your movements and whisk you through the airport...
In-flight services may not offer the usual experience but premium travel is likely to become more valuable than ever. The added privacy and roomier spaces of flying business or first class can provide the reassurance to those clients wishing to keep a safe distance from others. Alongside dedicated check-in and lounges, faster security processes and home-to-hotel luggage delivery options all provide for an easier and more enjoyable experience away from the crowds.
A service that very few people in the world are aware of... you can now have a ‘private jet experience’ even with a commercial flight, with your own lounge and check-in, security fast-track and more. You can bypass the commercial terminal routes and crowds – and with discretion guaranteed, this is the only way to ensure complete privacy and luxury.
If you don’t want to plan around a flight, we can plan a flight around you. Travelling by private jet offers more flexibility with a boutique service, getting you where you need to be in absolute comfort, complete privacy and considerable style. You can fly from smaller, local airports; you are not required to enter main terminals of airports or arrive hours before your flight. These are escapes that take you from door to door.