When it comes to travel, for the next few months especially, trust means everything. We know you have choices and may be more cautious about who you trust with your future travels. We don’t take your trust lightly, nor do we ever downplay the significance of our diligence and careful attention to detail when it comes to your care.
As travel restrictions are lifted and hotels around the globe begin to unbolt their doors, there’s no denying that travelling the world has become more complex. Expert help and guidance, with that all-important human touch, will be a prerequisite to making your travels as safe and seamless as possible in a world where transcending borders is now more intricate.
It's only right during uncertain times that you are going to want even more assurances than normal that things will run smoothly and your holiday will be the extraordinary experience you dreamed it would be. You’ll want to look beyond simply a five star hotel and first class flights; rest assured we’ll take care of the simplest of detail such as reducing wasted time queuing in airports to securing exclusive use of a highly sought-after hideaway - planning your precious leisure time to perfection is our greatest pleasure and it’s the skills of our travel curators that turn a trip from mediocre to down-right marvellous.
Our experts are primed and ready to decipher the wealth of information and what that means for you; selecting the right experiences to ensure the safest and most private travel possibilities.
With an award-winning history for exceptional service, our commitment to uncompromising excellence amidst these uncertain times has also been recognised by Which?, the independent consumer body championing the cause for consumers, listed Carrier as one of the specialist and smaller holiday firms who is leading the way during Covid-19; abiding by the law and looking after their customers’ interests.
> Click here to read the Which article?
Our bespoke, personalised approach offers clients complete customisation of travel arrangements, this also extends to our flexibility with our standard terms and conditions.
We care about where you spend your time, but also your money. Financially protecting our clients is a priority, allowing amendments or cancellations free of charge wherever possible. Our ability to do this is subject to the terms and conditions offered by our suppliers. We are in constant contact with our partners and always aim to negotiate the most favourable terms for our clients, but where they offer less flexible terms and conditions, we will provide complete transparency and communicate this clearly at the time of booking. Each booking is unique; we offer a one-to-one bespoke service and we will work with you to tailor terms and conditions to suit you personally, whilst ensuring we include all the right elements for a perfect trip.
Carrier is a member of ABTA, abiding by the ABTA Code of Conduct you can be confident and trust you are booking with a reputable travel company. You’ll also be reassured to know that package holidays sold by Carrier are financially protected by ABTA’s financial protection scheme as well as ATOL which covers all flight-based packages.
This security means if a company failed and your holiday could no longer go ahead you would be entitled to a refund if you were yet to travel, and hotel costs and flights home if you were abroad.
It’s worth remembering if you book your own flights directly with airlines they are not protected under the ATOL scheme.
As you re-enter the world, it’s people who will make the real difference. We want you to feel special, to bring joy to the conversations we might have. You won’t find us distracted handling multiple chats at once or in a rush to move on to the next booking – perfection cannot be hurried and we give you our undivided attention.
A dedicated, personal travel expert, will own and manage your holiday from initial enquiry through to you returning home. This means they have a wealth of knowledge and contacts on any single booking, remaining accessible and available when you need them. Negotiating and liaising with partners on your behalf our experts are highly attuned and empathetic to your needs, they go beyond to ensure your trip is meaningful and memorable.
We are well-versed in planning trips with multiple, moving parts; facilitating demands of privacy and exclusivity, as well as the behind-the-scenes legwork to co-ordinate a seamless end-to-end experience.
From health-enhancing experiences, spirit-lifting exercise in the open air and safe escapes for quality time with your nearest and dearest, your holiday will be crafted with the diligence and careful attention to detail required when it comes to your care.
We aim to minimise your time in queues and crowds, travelling with privacy, space, security and exclusivity. Uncover the safest destinations with no entry restrictions or quarantine requirements and accommodations leading the way in new initiatives for travellers who may be more cautious.
We’re partnering with selected suppliers who are leading the way to deliver high standards of care, uncompromised experience and with true consideration for our clients.
As airports and airlines start to share the steps they are taking to make fliers feel comfortable again, Carrier already facilitate more private pathways to get clients to where they need to be. From private jets, security fast-track, private check-in to your own departure lounge and the option to board first or last, we work closely with exclusive airport service providers around the globe to enhance your safety and minimise your journey time.
Eliminate air travel stress by having a security-cleared, personal agent coordinate your movements and whisk you through the airport...
In-flight services may not offer the usual experience but premium travel is likely to become more valuable than ever. The added privacy and roomier spaces of flying business or first class can provide the reassurance to those clients wishing to keep a safe distance from others. Alongside dedicated check-in and lounges, faster security processes and home-to-hotel luggage delivery options all provide for an easier and more enjoyable experience away from the crowds.
A service that very few people in the world are aware of... you can now have a ‘private jet experience’ even with a commercial flight, with your own lounge and check-in, security fast-track and more. You can bypass the commercial terminal routes and crowds – and with discretion guaranteed, this is the only way to ensure complete privacy and luxury.
If you don’t want to plan around a flight, we can plan a flight around you. Travelling by private jet offers more flexibility with a boutique service, getting you where you need to be in absolute comfort, complete privacy and considerable style. You can fly from smaller, local airports; you are not required to enter main terminals of airports or arrive hours before your flight. These are escapes that take you from door to door.
We are governed by and continue to monitor Foreign & Commonwealth Office advice and will amend holidays based on the FCO direction. We will proactively contact anyone due to travel in the next two weeks if the trip cannot be fulfilled due to travel restrictions. We will explore all the options open to you whilst remaining as flexible as possible; postponing or amending your planned holiday or cancelling with a full refund.
Of course, we understand you may have concerns or questions about your travel plans well in advance of this two week window and our team are always available to speak with you and help guide you through these uncertain times. We will work with you to ensure the best outcome and be as flexible as possible in amending arrangements. Carrier is in frequent contact with our partners to achieve flexibility regarding terms and conditions, rates, offers, inclusions and cancellations. The relationships Carrier has nurtured over many years allows us to personally discuss clients' individual requirements with key people in resort who are empowered to make the decisions. We also recommend checking the latest FCO advice on the link below.
“You guys have been absolutely fabulous - I breathe a sigh of relief when I see the next booking on the list is with Carrier”
“Carrier have been the only operator that have re-booked the holiday for 2021 at the same price, great service from them, they’ve been exceptional”
“Carrier have been outstanding in their service, no-one else even comes close”
“Just to offer our thanks to you all for the hard work and professionalism you have shown over these difficult times. Thanks too for the full refund which is very much appreciated. Please rest assured that just as soon as the situation improves and people can fly and travel again we will be straight back to re-book the holidays that were cancelled and add more from our wish list”
As a human business, with people who thrive off conversation and who have inspirational stories to tell about the world, we partnered with Re-engage, a charity that needed call companions for those aged over 75 who were isolating and feeling lonely. When our staff discovered that Re-engage were struggling to cope with demand from volunteers, rather than sit back and wait, they are now also helping with applications, giving some of our furloughed team members a new sense of purpose.Find out about Re-engage