Important information about travelling to the United Arab Emirates
In light of the evolving disruption in the Middle East, our teams at Carrier have moved quickly and are supporting every client and agent partner affected.
The UK Foreign Office has advised against all but essential travel to the UAE and airports across the region are operating a limited service.
Our absolute priority is the safety and wellbeing of clients currently in the UAE and securing their safe return home. All impacted clients have been contacted and accounted for. We remain in regular contact with clients, agents and suppliers and have a dedicated team actively working to secure their return home as soon as it becomes possible.
All clients either travelling to the UAE or transiting the region up to 14 March 2026 have also been contacted individually with alternative arrangements.
Our operations team is now proactively contacting clients and agents with bookings departing between 15 March to 31 May 2026 to discuss their options – we will be prioritising these in order of departure date.
Even in fast-moving and worrying situations like this, our message remains the same: you won't be left to navigate the uncertainty alone and we’re actively managing this for you. Our lines are open and our team are here should you need us.
We will continue to monitor the situation closely and keep you updated as things evolve.